Why should I use a travel agent when I can do it myself, either directly with the airlines or on the internet? A recent study by a Consumer reporting service shows that millions of passengers who book their travel direct are getting a bad deal for their travel dollar. Close to 40% of the flying public pays too much for their travel, much more than they should to fly the same route, same plane, and same class of service. A good travel agent can help its client wade through the thousands of airline fares that are out there and provide an unbiased and objective analysis on all of the options available. We are experts in understanding the intricacies of the system and helping you take full advantage of them. We provide a one-stop shopping service for all your travel needs, whether it’s an airline ticket, car rental, hotel reservation or vacation package. In addition, we will help you stay within your budget. You can always depend on us to provide professional advice and courteous service.

I have plenty of travel agents nearby. Why should I use you instead? Because we are simply the best at what we do. If you are a business person booking business trips, it makes sense to work with an agency whose main product is business travel. These days, that describes very few agencies . . . but it does describe Ticket Express. And our service and cost guarantee, along with our nationwide presence, assures you that no one, anywhere, can serve you better.

How long have you been in business? 14 years and going strong! We sold our first ticket September 28, 1990. At that point, we had one client. We have many more today:

How would I get tickets from you? These days, nearly all airline tickets are issued as e-tickets. Therefore, we can email your itinerary to you, complete with confirmation number for easy check-in at the airport.

On the few airlines not offering the ticketless option, we will deliver them to you via the US Postal System, UPS or FedEx, whatever is required to get them to you in plenty of time.

How do I pay for tickets from you? We accept any of the major credit cards. If you would like to establish a commercial account with us, we would then be happy to bill you.

Can you reserve rental cars? Absolutely. We have direct computer access to every major car company worldwide. We can always tell you the lowest prices available for the dates you need, any discounts you may qualify for, and any other options you may wish to consider. We can book cars for you as easily and quickly as we can airline reservations.

Can you reserve hotels? Yes, and usually at considerable savings off so-called "rack rates." We always have access to corporate rates (using our corporate number if not yours) and, even better, preferred-corporate rates at, literally, thousands of hotels worldwide.

Do you use customer profiles when booking trips? Yes we do. Corporate travelers often have specific airlines, hotels and car companies they want to utilize. For that reason, we recommend our business clients complete our Traveler Profile sheet. This information will enable our agents to serve you more expediently and will help ensure that all of your personal travel preferences are met. When you first become a customer of ours, we will email or fax you the profile form you can fill out at your leisure and then fax back to us.

Once you've completed your profile form, we will automatically use the information in it on future bookings, until you tell us otherwise.

Can my business receive regular summaries or other accounting reports on our travel? Absolutely. We can duplicate any report you're now receiving or design new ones to your exact specifications. Just tell us the information you need, when you'd like it and how you plan to use it.

So many professional travel agencies charge service fees nowadays. What is your policy? Because we're in the service industry, these fees are a fact of life. But we've made our fee as painless as possible, charging only $30.00 per ticket we issue — one of the lowest in the industry. No additional charges for any of the many other services we offer — ever. And we're worth every penny...guaranteed!

Can you assign seats, secure a wheelchair, sign me up for various frequent flyer programs – any “special” requests? You bet. We do it every day and really don't consider services like these "special" at all. They're just part of what we offer each of our clients, routinely.

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